Secure Sentinel

Secure Sentinel is Australia and New Zealand’s largest provider of loss assistance and identity theft detection services.

Services include:

For SecureIdentity members, get a copy of your credit file and keep track of changes.

Cancellation and re-issue assistance for lost or stolen registered financial cards and passports.

Placing temporary blocks on lost or stolen registered mobile phones.

If eligible, emergency cash advance of up to $1,000*.

24 hour, 365 days a year customer service.

Up to $10,000* per annum in helping you restore your identity.

Two membership options are available - SecureIdentity™ and SecurePlus™.

Features & Benefits
Credit File Receive a copy of your credit file to help you determine that your credit history is accurate and up-to-date.
Credit Alerts Ongoing email alerts will help you to keep track of changes to your credit file.
Financial Cards Secure Sentinel will cancel lost or stolen registered financial cards including credit, debit and ATM cards and assist in arranging for replacements to be reissued.
Mobile Phones If your registered mobile phone is lost or stolen Secure Sentinel will place a temporary block on it to prevent unauthorised calls being made.
Keys Receive coded key tags so that lost keys can be returned if found.
Passports Secure Sentinel will assist with the cancellation and reissue of your lost Australian passport, and remind you when any passport you hold is due for renewal.
Emergency Cash Advance In the event of loss or theft, if eligible, Secure Sentinel will quickly provide an emergency cash advance of up to AU$1,000* via Western Union.
Important Documents & Possession Register all your important documents and possessions. This information is kept safe until it's needed such as for a police or insurance report.
Luggage Luggage tags will alert anyone, anywhere in the world who finds your bags to call Secure Sentinel immediately.
Fraud Deterrent Labels Attention-grabbing labels can be placed on important items to help deter theft and assist in returning the item should it be found.
Online Vault Safely upload and store copies of important documents such as certificates, passports and wills.
Change of Address Secure Sentinel can inform participating service providers.
Online Service View, edit and register new items via Secure Sentinel’s secure website.
IdentityGuard Secure Sentinel will provide you with up to $10,000 cover per annum to assist you in restoring your identity.
Global Assistance You can reach Secure Sentinel 24 hours a day, 365 days a year via their Australian-based customer support centre. Secure Sentinel’s specially trained staff are always ready to assist.
Retail Price	$59 Individual $79 Household	$89 Individual $139 Household^